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transparent;border-radius:var(--r-pill);cursor:pointer}.chip:hover{color:var(--text)}.chip-active{color:var(--active-pill-text);background:var(--active-pill-bg);border-color:#5bb661}.chip-static{cursor:default;color:var(--active-pill-text);background:var(--active-pill-bg);font-size:11px;padding:2px 9px;text-transform:uppercase;letter-spacing:.5px;font-weight:700}.queue-toolbar{display:flex;align-items:center;gap:12px;flex-wrap:wrap;padding:14px 20px;background:var(--panel);border:var(--bw) solid var(--border);border-bottom-width:var(--bw);border-radius:var(--r-xl) var(--r-xl) 0 0}.queue-toolbar h2{margin:0;font-size:20px}.queue-count{font-size:15px;font-weight:600;color:var(--muted)}.queue-toolbar .filters{margin:0}.queue-action{margin-left:auto;margin-top:0}.queue-search{flex:0 1 240px;min-width:150px}.queue-search input{width:100%;margin:0;padding:7px 12px;font-size:14px}.queue-search 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var(--border)}.ticket-rowlink{display:contents;color:inherit;text-decoration:none}.list-row{display:flex;align-items:center;gap:14px;padding:12px 20px;color:var(--text);font-weight:600}.list-row:hover{background:var(--pill-bg);text-decoration:none}.ticket-main{display:flex;flex-direction:column;min-width:0;flex:1;gap:2px}.ticket-meta{font-size:13px;font-weight:500;color:var(--muted)}.ticket-tags{display:flex;align-items:center;gap:8px;flex-shrink:0}.ticket-row{padding:12px 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var(--border);background:var(--table-head);border-radius:var(--r-xl) var(--r-xl) 0 0}.board-col-count{font-size:13px;font-weight:600;color:var(--muted)}.board-col-note{margin-left:auto;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;color:var(--muted)}.board-col-add{margin-left:auto;width:26px;height:26px;display:inline-flex;align-items:center;justify-content:center;font:inherit;font-size:18px;line-height:1;font-weight:700;color:var(--muted);background:transparent;border:var(--bw) solid transparent;border-radius:var(--r-md);cursor:pointer;transition:background-color .12s ease-out,color .12s ease-out}.board-col-add:hover{color:var(--text);background:var(--pill-bg);border-color:var(--border)}.board-composer{display:flex;flex-direction:column;gap:8px;padding:10px;background:var(--panel);border:var(--bw) solid var(--brand);border-radius:var(--r-lg)}.board-composer-input{width:100%;padding:7px 9px;font:inherit;font-size:14px;color:var(--text);background:var(--input-bg);border:var(--bw) solid var(--border);border-radius:var(--r-md)}.board-composer-input:focus{outline:2px solid var(--brand);outline-offset:1px}.board-composer-actions{display:flex;gap:6px}.btn-sm{padding:5px 11px;font-size:13px;border-bottom-width:3px}.btn-sm:hover:not(:disabled){border-bottom-width:3px}.btn-sm:active:not(:disabled){border-bottom-width:1px;transform:translateY(2px)}.board-col-body{display:flex;flex-direction:column;gap:8px;padding:10px;overflow-y:auto;min-height:90px}.board-col-empty{margin:0;padding:14px 4px;text-align:center;font-size:13px;font-weight:500;color:var(--muted)}.board-card{display:flex;flex-direction:column;gap:6px;width:100%;padding:10px 12px;font:inherit;text-align:left;color:var(--text);background:var(--page-bg);border:var(--bw) solid var(--border);border-radius:var(--r-md);cursor:pointer}.board-card:hover{border-color:var(--brand)}.board-card.is-urgent{background:var(--urgent-row)}.board-card.is-done{opacity:.6}.board-card.is-dragging{opacity:.4}.board-card-top{display:flex;align-items:center;gap:8px;font-size:12px;color:var(--muted)}.board-card-top time{margin-left:auto}.board-card-subject{font-size:14px;font-weight:600;line-height:1.35;display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden}.board-card-foot{display:flex;align-items:center;justify-content:space-between;gap:8px;font-size:12.5px}.board-card-foot .ticket-person{font-size:12.5px;max-width:48%}.popover{position:fixed;top:0;right:0;bottom:0;left:0;z-index:100;display:flex;pointer-events:none}.popover-dialog{min-width:0;max-height:100%;display:flex;pointer-events:auto}.popover-right{align-items:flex-start;justify-content:flex-end;padding:150px 25px max(25px,env(safe-area-inset-bottom)) 25px}.drawer-card{display:flex;flex-direction:column;width:min(460px,100vw);max-height:calc(100vh - 150px - max(25px,env(safe-area-inset-bottom)));background:var(--panel);border:var(--bw) solid var(--border);border-radius:var(--r-xl);overflow:hidden;box-shadow:0 12px 40px #00000047}.drawer-head{display:flex;align-items:flex-start;gap:12px;padding:14px 18px;border-bottom:var(--bw) solid var(--border);background:var(--table-head)}.drawer-head-text{min-width:0}.drawer-crumb{margin:0 0 6px;font-size:13px;font-weight:600}.drawer-id{display:flex;align-items:center;flex-wrap:wrap;gap:8px;margin:0}.drawer-open-full{margin-left:auto;flex-shrink:0;white-space:nowrap}.drawer-close{margin-left:auto;flex-shrink:0}.drawer-open-full+.drawer-close{margin-left:0}.drawer-body{flex:1;min-height:0;overflow-y:auto;padding:16px 18px}.drawer-group{margin-bottom:16px}.drawer-group>label,.drawer-legend{display:block;margin-bottom:6px;font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.6px;color:var(--muted)}.drawer-group>input,.drawer-group>textarea,.drawer-group>select{width:100%;margin:0}.drawer-row{display:flex;gap:12px}.drawer-row>.drawer-group{flex:1;min-width:0}.drawer-static{margin:0;font-size:14px;font-weight:600;overflow-wrap:anywhere}.drawer-fields,.drawer-facts{padding-top:14px;border-top:var(--bw) solid var(--border)}.drawer-foot{display:flex;align-items:center;gap:8px;padding:12px 18px max(12px,env(safe-area-inset-bottom));border-top:var(--bw) solid var(--border);background:var(--table-head)}.drawer-foot-note{margin-right:auto;font-size:13px;font-weight:600;color:var(--muted)}.drawer-foot-warn{color:var(--urgent-text, var(--urgent))}.drawer-foot .btn{flex:none;white-space:nowrap}.drawer-delete{margin-right:4px}.badge{display:inline-block;padding:2px 10px;border-radius:var(--r-pill);font-size:12px;font-weight:600;white-space:nowrap;color:var(--badge-color);background:color-mix(in oklch,var(--badge-color) 18%,transparent)}.badge-open{color:var(--sub);background:var(--pill-bg)}.badge-pending{color:var(--blue-text);background:var(--blue-bg)}.badge-resolved,.badge-closed{color:var(--green-text);background:var(--green-bg)}.priority{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;padding:2px 9px;border-radius:var(--r-pill)}.priority-urgent{color:#fff;background:var(--urgent)}.priority-high{color:var(--text);background:color-mix(in oklch,var(--warn) 30%,transparent)}.priority-low{color:var(--muted);background:var(--pill-bg)}.detail-grid{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:14px;align-items:start}@media(max-width:900px){.detail-grid{grid-template-columns:minmax(0,1fr)}}.detail-main,.detail-side{min-width:0}.detail-side h3{font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.6px;color:var(--muted)}.comment-head{display:flex;align-items:baseline;gap:.6rem;margin-bottom:.5rem;font-size:13px;font-weight:500;color:var(--muted)}.comment-head strong{color:var(--text);font-weight:700;font-size:14px}.comment-body{white-space:pre-wrap;font-weight:500;line-height:1.5}.comment-internal{background:var(--notice-bg);border-color:var(--notice-border)}.internal-tag{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;color:var(--warn);background:color-mix(in oklch,var(--warn) 18%,transparent);padding:2px 8px;border-radius:var(--r-pill)}.reply-actions{display:flex;align-items:center;gap:10px;margin-top:14px;flex-wrap:wrap}.reply-actions .btn-primary{margin-left:auto}.detail-edit-title{display:flex;align-items:center;gap:9px;margin:0 0 .25rem}.detail-subject-input{font-size:24px;font-weight:700;letter-spacing:-.3px;line-height:1.2;padding:4px 9px}.detail-edit>label:first-child{margin-top:0}.detail-edit-actions{display:flex;align-items:center;gap:10px;margin-top:14px;flex-wrap:wrap}.detail-edit-note{margin-right:auto;font-size:13px;font-weight:600;color:var(--muted)}.detail-saved{font-size:13px;font-weight:700;color:var(--muted)}.timeline{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:9px;font-size:13.5px;font-weight:500;color:var(--sub)}.timeline-actor{font-weight:700;color:var(--text)}.timeline-when{font-size:12.5px}.field{display:flex;flex-direction:column;gap:3px;margin-bottom:14px}.field:last-child{margin-bottom:0}.field-label{font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.6px;color:var(--muted)}.field>span:not(.field-label){font-size:14px;font-weight:600}.custom-field{margin-bottom:4px}.field-issue{color:var(--urgent-text);font-size:13px;font-weight:600;margin:4px 0 0}.required-mark{color:var(--urgent)}.field-owner{font-size:11px;font-weight:600;color:var(--muted)}.multiselect{display:flex;flex-direction:column;gap:6px;padding:6px 0}.field-list-row,.module-row,.role-row{display:flex;align-items:center;justify-content:space-between;gap:1rem;padding:11px 0;border-bottom:1px solid var(--border)}.card>.field-list-row:first-child,.card>.module-row:first-child{padding-top:0}.field-list-row:last-child,.module-row:last-child{border-bottom:none;padding-bottom:0}.role-row{border-bottom:none;align-items:flex-start}.card.role-row{padding:17px}.field-key{font-family:var(--font-mono);font-size:12.5px;font-weight:500;color:var(--muted)}.field-retired{opacity:.55}.module-title{font-weight:700;font-size:15px}.module-desc,.module-info{font-size:13.5px;font-weight:500;color:var(--sub)}.perm-heading{margin:20px 0 8px;font-size:17px;font-weight:700;text-transform:none;letter-spacing:-.2px;color:var(--text)}.perm-group{margin-bottom:14px}.perm-group h4{margin:12px 0 6px}.perm-row{display:flex;align-items:flex-start;padding:3px 0}.perm-row .field-key{margin-left:8px}.sla-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:14px}.sla-row{display:flex;align-items:baseline;justify-content:space-between;gap:12px;font-size:14px;font-weight:600}.sla-state{font-weight:700;font-size:12px;white-space:nowrap;padding:2px 9px;border-radius:var(--r-pill)}.sla-ok{color:var(--green-text);background:var(--green-bg)}.sla-warn{color:var(--text);background:color-mix(in oklch,var(--warn) 30%,transparent)}.sla-bad{color:#fff;background:var(--urgent)}.sla-paused{color:var(--blue-text);background:var(--blue-bg)}.sla-bar{display:block;height:10px;margin:7px 0 4px;border-radius:var(--r-pill);background:var(--pill-bg);overflow:hidden}.sla-fill{display:block;height:100%;border-radius:var(--r-pill);background:var(--brand);transition:width .25s ease-out}.sla-fill.sla-bad{background:var(--urgent)}.sla-fill.sla-warn{background:var(--warn)}.sla-fill.sla-paused{background:var(--blue-text)}.sla-target{font-size:12.5px}.spinner{padding:1.5rem 0;color:var(--muted);font-weight:600}.error-note{background:color-mix(in oklch,var(--urgent) 14%,var(--panel));border:var(--bw) solid color-mix(in oklch,var(--urgent) 40%,transparent);color:var(--urgent-text);border-radius:var(--r-lg);padding:12px 14px;margin-bottom:14px;font-size:14px;font-weight:600}.empty{text-align:center;padding:2.5rem 1rem;background:var(--panel);border:var(--bw) solid var(--border);border-radius:var(--r-xl);margin-bottom:14px}.empty-title{font-size:20px;font-weight:700;margin:0 0 6px}.empty-hint{color:var(--muted);margin:0;font-size:14px;font-weight:500}.kpi-row{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:14px}.kpi{display:flex;flex-direction:column;gap:4px;margin-bottom:0}.kpi-value{font-size:30px;font-weight:700;line-height:1.15}.kpi-note{font-size:13px;font-weight:600;color:var(--muted)}.kpi-good{color:var(--green-text)}.kpi-bad{color:var(--urgent-text)}.dash-row{display:grid;grid-template-columns:1.25fr 1fr;gap:14px;align-items:start}@media(max-width:1000px){.kpi-row{grid-template-columns:repeat(2,minmax(0,1fr))}.dash-row{grid-template-columns:minmax(0,1fr)}}.bars{display:flex;flex-direction:column;gap:12px;margin-top:12px}.bar-row{display:grid;grid-template-columns:120px minmax(0,1fr) 34px;align-items:center;gap:10px}.bar-label{font-size:14px;font-weight:600;color:var(--sub);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.bar-track{height:24px;border-radius:var(--r-sm);background:var(--pill-bg);overflow:hidden}.bar-fill{display:block;height:100%;border-radius:var(--r-sm);transition:width .25s ease-out;min-width:3px}.bar-value{font-size:15px;font-weight:700;text-align:right}.notice{margin-top:14px;padding:12px 14px;background:var(--notice-bg);border:var(--bw) solid var(--notice-border);border-radius:var(--r-lg);font-size:14px;font-weight:500;color:var(--sub)}.agent-list{list-style:none;margin:12px 0;padding:0;display:flex;flex-direction:column;gap:6px}.agent-list li{display:grid;grid-template-columns:18px minmax(0,1fr) auto;align-items:center;gap:10px;padding:9px 11px;border-radius:var(--r-lg)}.agent-top{background:var(--active-pill-bg);color:var(--active-pill-text)}.agent-rank{font-size:15px;font-weight:700;color:var(--muted)}.agent-top .agent-rank{color:inherit}.agent-name{font-size:14.5px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.agent-stat{font-size:13px;font-weight:600;color:var(--muted)}.agent-top .agent-stat{color:inherit;opacity:.8}.portal-app{min-height:100vh}.portal-app:not(.is-narrow){display:grid;grid-template-columns:232px minmax(0,1fr)}.portal-main{min-width:0}.rail{position:sticky;top:0;height:100vh;display:flex;flex-direction:column;padding:18px 12px;padding-left:max(12px,env(safe-area-inset-left));background:var(--top-bar);color:var(--top-bar-text)}.rail-brand{display:flex;align-items:center;gap:9px;padding:0 10px 16px;font-size:18px;font-weight:700;letter-spacing:-.3px;color:var(--top-bar-text);min-width:0}.rail-brand:hover{text-decoration:none}.rail-brand:before{content:"";width:24px;height:24px;border-radius:var(--r-sm);background:var(--brand) var(--logo-mark) center / 86% no-repeat;flex:none}.rail-nav{display:flex;flex-direction:column;gap:3px}.rail-link{display:flex;align-items:center;gap:11px;padding:10px 12px;border-radius:var(--r-md);font-size:14.5px;font-weight:600;color:#ffffffb3}.rail-link:hover{background:#ffffff1a;color:var(--top-bar-text);text-decoration:none}.rail-link.is-on{background:var(--brand);color:#fff}.rail-icon{display:grid;place-items:center;flex:none}.rail-icon svg{width:20px;height:20px}.rail-foot{margin-top:auto;padding-top:14px;border-top:1px solid rgb(255 255 255 / 14%)}.rail-account{display:flex;align-items:center;gap:10px;padding:4px 6px;min-width:0}.rail-account-text{display:flex;flex-direction:column;min-width:0}.rail-account-name{font-size:13.5px;font-weight:700;color:var(--top-bar-text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.rail-account-link{font-size:12.5px;font-weight:600;color:#ffffff9e}.tabbar{position:fixed;left:0;right:0;bottom:0;z-index:40;display:grid;grid-auto-flow:column;grid-auto-columns:1fr;background:var(--panel);border-top:var(--bw) solid var(--border);padding-bottom:env(safe-area-inset-bottom)}.tab{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:4px;min-height:56px;padding:7px 4px 8px;font-size:11px;font-weight:700;letter-spacing:.2px;color:var(--muted)}.tab:hover{text-decoration:none}.tab-icon{display:grid;place-items:center;width:46px;height:26px;border-radius:var(--r-pill);transition:background .12s ease}.tab-icon svg{width:22px;height:22px;display:block}.tab.is-on{color:var(--text)}.tab.is-on 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